Terms and Conditions - Zoelis Boutique Hotel

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Zoelis Boutique Hotel: Terms & Conditions

1. Website Terms of Use

Content Ownership: All text, images, and logos on this site are the intellectual property of Zoelis Boutique Hotel.
Booking Accuracy: We reserve the right to update pricing or room descriptions. A booking is only confirmed once a formal confirmation is issued by our team.

2. Check-in & Occupancy

Identification: A valid ID or Passport is required for all guests at check-in.
Timing: Check-in is from 14:00. Check-out is by 10:00.
Guest Policy: Rooms are limited to the maximum occupancy defined by the room type (e.g., 2 guests for Double/Queen/King).

3. Cancellation & Refund Policy

We understand that plans change. Our policy is as follows:

Free Cancellation: Guests may cancel their booking free of charge up to 48 hours before the check-in date.
Late Cancellation: Cancellations made less than 48 hours before the scheduled arrival will be subject to a cancellation fee equal to the first night's stay.
No-Shows: In the event of a no-show, the total cost of the reservation will be charged.

4. Facility & Pool Rules

Pool Safety: Use of the swimming pools is at the guest's own risk. No lifeguard is on duty.
Supervision: Children under 12 must be accompanied by an adult in all pool and terrace areas.
Noise: To ensure a peaceful stay for all, quiet hours are observed from 22:00.
Smoking: All interior rooms are 100% smoke-free. Dedicated smoking areas are provided outdoors.

5. Liability & Indemnity

Personal Belongings: Zoelis Boutique Hotel is not liable for loss, theft, or damage to personal property or vehicles parked on the premises.
Right of Admission: We reserve the right to refuse entry or request a guest to leave if hotel policies are violated, without a refund.

6. Privacy

Privacy Policy & POPI Act Compliance

At Zoelis Boutique Hotel, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. In accordance with the Protection of Personal Information Act (POPI Act) of South Africa, this policy outlines how we handle your data.

1. Information We Collect

We collect and process personal information mainly to contact you, for the purpose of understanding your requirements, and delivering our services accordingly. This includes:

Identification: Name, ID/Passport number, and nationality.
Contact Details: Email address, phone number, and physical address.
Financial Information: Payment details for booking deposits and settlement of accounts.

2. How We Use Your Information

Your information will only be used for the purposes for which it was collected, such as:

Processing your room reservations and payments.
Confirming booking details via email or WhatsApp.
Meeting statutory requirements (e.g., guest registers required by South African law).
Improving our services based on guest feedback.

3. Disclosure of Information

We will not sell or share your personal information with third parties for marketing purposes. We may only disclose your information:

Where we have a duty or a right to disclose in terms of law or industry codes.
Where we believe it is necessary to protect our rights or the safety of our guests.

4. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use. We take all reasonable technical and organizational measures to secure your data, including:

Secure physical storage of guest registers.
Password-protected digital booking systems.
Regular monitoring of our network to prevent security breaches.

5. Your Rights: Access to Information

In terms of the POPI Act, you have the right to:

Request a copy of the personal information we hold about you.
Update or correct your personal information to ensure it is accurate.
Object to the processing of your personal information or request that we delete it (subject to legal record-keeping requirements).

6. Contact Our Information Officer

If you have any questions about this policy or how we handle your data, please contact the Zoelis Boutique Hotel Information Officer at sales@zoelisguestlodge.co.za or visit our reception desk in Qumbu.